frequently asked questions

  • to get in touch for any reason (bulk orders, custom orders, care support, etc.), please contact us via email: hello@poke-keister.com

  • All POKE + KEISTER products are handmade in the USA, using materials that are 100% produced in the USA, or sourced from U.S. owned and operated businesses. This is very hard to do, and we’re proud to be doing it.

    With the exception of custom designs or prototypes that are made with experimental fabrics and notions, we will not sell products made from materials sourced from anywhere other than U.S. owned and operated businesses.

  • why are we committed to being 100% Usa made? we are committed to preserving artisanship at a time when the mass production of unsustainable goods seem to be squashing the art of making.

    when products and materials and the making process are outsourced, we lose our artisans and their creations that give color and shape to our communities. when we lose this, we lose the chance to inspire future makers, the sense of community they provide, and the accountability that comes with a maker knowing they’re going to see their product being used by their neighbors every day.

  • we design products from scratch, using hard-to-get materials produced or sourced from U.S. businesses. this mean we can’t guarantee consistent availability of raw materials from our suppliers, or that our design methods will always remain the same.

    as material availability shifts and sewing methods develop, our color shades, material and designs will SHIFT AS WELL. only significant changes will be reflected in product photos and descriptions.

  • it isn’t expected your product will need a repair — but things happen. if your product suffers damage from what you believe to be a design failure, send it back to us so it can get the care and the fix it needs. when you get it back it will have a little scar – but it’ll be prettier for it.

    for details, contact us at repairs@poke-keister.com with the subject line “R&R x (Your order confirmation #)”,

  • Spot clean only. When exposed to concentrated amounts of water, there will be spotting. This does not mean the wax has been removed – the canvas is still water-resistant. To return heavily spotted wax to its original form, heat the area with a blow dryer.

  • WE’RE AGILE and don’t have minimums. IF YOU WANT SOMETHING SPECIFIC, JUST ASK! WE WILL WORK TOGETHER TO DEISGN EXACTLY WHAT YOU WANT. the same goes for large orders.

    INQUIRE ABOUT cUSTOM or large orders, here.

  • IT’S COMING, IT’S COMING. YOU’LL RECEIVE A CONFIRMATION EMAIL AT THE TIME OF ORDER, AND A TRACKING EMAIL ONCE YOUR ORDER HAS SHIPPED. please monitor the tracking number for delivery updates.

  • WE KEEP A LIMITED BACK STOCK. WHEN our BACK STOCK SELLS OUT, YOUR PURCHASE WILL BE MADE TO ORDER. PLEASE ALLOW TWO WEEKS FOR SUCH ORDERS TO BE FULFILLED. YOU WILL BE MADE AWARE THIS BEFORE CHECKING OUT.

  • If you’re not 100% jazzed with your purchase you can process a return or exchange by contacting oops@poke-keister.com with the subject line ‘(exchange) or (return) x (your order confirmation number)’.

    This action must take place within 15 days upon delivery, and the product must be in unused condition. The customer is responsible for return shipping costs.

  • a good tote bag is essential for living in new york. as an avid cook, a knife roll and a good apron is a must. when working with wood, i really dig my waxed shop apron (with leather accents and magnets sewn into custom pockets). and of course, i’m incessantly jotting notes, so there is never not a notebook in my back pocket.

    but, i gotta go with the small and mighty pouches. i’m more organized than people realize, and i love everything having it’s place — especially for essentials that I use all day, every day.

    for their functionality and durability alone, the pouches are great, but i like the feel and sound (it’s subtle) of the sail cloth. originally, i only wanted to work with canvas, but i’m glad i came around to this material.

  • YOU KNOW WHO THEY ARE.

    ‘DON’T LET THE BASTARDS GET YOU DOWN’ CAN BE CREDITED TO just about anybody.

    ‘keep giving a damn’, can also be credited to just about anybody.

    jordan combined these phrases to act as a personal motto, and has incorporated it into the poke + keister brand. You’ll notice it’s woven into the back of the usa label on our products, we like to think it gives a little pick me up when you read it.